Terms & Conditions

Essential Oil Supplies Ireland Limited are registered at 7 Dunboy, Brighton Road, Foxrock, Dublin 18, Ireland. The Terms and Conditions apply to all connectivity with Essential Oil Supplies Ireland Limited and its associated organisations and partners. You should read these terms and conditions before entering into a transaction with Essential Oil Supplies Ireland Limited. If you have an questions or queries in relation to these terms then please contact us at the address provided above. We reserve the right to change the Terms and Conditions without notice to customers or users of our site.

Our Website

Viewing of the website, browsing its contents, or entering into a transaction with the company automatically accepts the trading terms and conditions as detailed below. All website content and images are subject to copyright and reproduction in any form is strictly prohibited. Essential Oil Supplies Ireland Limited reserve the right to charge for use of its images without prior notice and granted permission.

Authority to Purchase

The User is required to have the authority to purchase and enter into a contractual agreement with Essential Oil Supplies Ireland Limited. If a purchase is made on behalf of a third party then the user must ensure payment and become liable for the cost of purchases for which they have entered in to. The User should ensure that the information they have provided is accurate and true to your knowledge. You agree not to impersonate any other person or entity of to use a false name or a name that you are not authorised to use. All cases of Fraud will be report to the Police.  The User is not to give access to their account to any other person.

Please be aware that under Irish law when buying goods or services on the internet, the consumer is entering a legally binding contract and is protected by online consumer rights including EU distance selling directive (S.I. 207 2001). Persons attempting fraudulent transactions will be prosecuted accordingly.

Indemnity

You agree to fully indemnify, Essential Oil Supplies Ireland Limited and its directors, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your User information.

Products

Product Specification

Each product purchased is sold subject to its Product Specification. Every effort is made to ensure that each specific measurement and information is as accurate as possible and based on recognised industry standards of conformity and tolerances. Essential Oil Supplies Ireland Limited accepts no liability for any loss or damages occurred from product supplied out of tolerance in excess of the cost of replacing the faulty product. Neither does is accept responsibility for errors in product information or specification.

Product Compatibility

The customer is liable for testing the compatibility of the filled products with the selected product purchased. Essential Oil Supplies Ireland Limited accepts no liability or responsibility for any loss or damages from the User selecting incompatible packaging or containers to suit their products or needs.

Product Guarantee

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express of implied, in relation to the Products. Should the product prove to have been manufactured faulty then our liability extends on to the cost of the replacement of the faulty product only.

Orders

All orders are subject to acceptance in accordance with product availability and payment terms. Should the item purchased not be in stock you will be contacted by telephone or email and offered the option to cancel your order and receive a refund, to wait for the item to return to stock or accept an alternative product.

Refusal of Transaction

We reserve the right to refuse to process any order for any reason of refuse service to anyone at any time at our sole discretion. We retain the right to credit a transaction and cancel the order at any stage of the process prior to delivery.

Price Confirmation

All prices for products and delivery are quoted in Euros. Prices and availability of products on the site are subject to change without notice. Delivery is due under the circumstances stated and charged accordingly.

The total cost of your order is the price of the Products ordered plus postage and packaging charges. You will receive a confirmation email upon placement of your order. Payments must be processed and cleared from your account before the despatch of your Products. We do not retain/store information on any credit/debit card details within the company records. The company receives confirmation of your payment direct from our secure external payment processors PayPal & Stripe.

 You can pay by any credit card via stripe or paypal. You do NOT need to be registered with PayPal to pay. All payment processing is handled off-site by our partners, PayPal and this information is encrypted and sent using industry standard SSL security technology, (the industry standard as used by other e-commerce and banking websites) to minimise the possibility of unauthorised access or disclosure. This is indicated by the padlock symbol on your web browser (right hand side).

Your credit card details are not visible to Essential Oil Supplies Ireland Ltd, we do not store any credit card details on our systems. Please do not send credit card details via email as this form of communication is not secure. 

Compliance with Laws

These Terms and Conditions shall be governed by and construed in accordance with the laws of Ireland and you irrevocably submit to the exclusive jurisdiction of the courts of Ireland. The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website. Within in the constraints of the Law you use this website at your own risk as we accept no liability from any loss or damage caused by its use. These Terms and Conditions do not affect your statutory rights as a consumer. We will not be liable, in contract, without limitation, negligence, pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for: any economic losses (including without limitation loss of revenues, profits, contracts, business, anticipated savings or costs); or any loss of goodwill or reputation; or any special or indirect losses; in any case whether or not such losses were within the contemplation of the parties at the date of the Conditions, suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions. If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

Shipping and Handling

Essential Oil Supplies Ireland Limited accepts no liability for any loss or damages caused from late delivery of any order. Customers may contact us to discuss specific delivery requirements and short notice orders and every effort will be made to accommodate individual and unique circumstances. However we cannot be held liable for any costs or damages which result from any failure in meeting any agreed delivery circumstances.

Important

Always check your purchases on receipt for shortages or damages. You must report any problems within 3 days of delivery. Claims for damage within transit require you to keep all packaging for inspection. We MUST insist you follow these instructions for claims and any problems reported after 3 days from delivery are at the discretion of Essential Oil Supplies Ireland Limited. Please quote your order details in all correspondence. Proof of Delivery: You agree that proof of delivery supplied by our delivery partners is sufficient evidence to establish that goods have been dispatched and received, and we take no liability or responsibility for loss of goods in transit once they have been confirmed as despatched.

Returns Policy

You are entitled to cancel your order and return the goods within 3 working days for a full refund, excluding the cost of delivery. Do this by contacting us by email or telephone and quoting the order details. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value and items are not accepted as received, irrespective of your proof of posting until they are received by our goods department. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty. Any goods returned should be in saleable condition and packaged in good order and in its original packaging.

Wrong address (including Eircodes)

The customer is liable in this case when wrong address details are given and we ship the order, in some cases our shipping partner An Post can retrieve your order, but not always, if this happens we can try and find a solution but we cannot replace your order for free under these circumstances.

Data Protection & Privacy Policy

Essential Oil Supplies Ireland Ltd retains information about our customers necessary to process orders and requests as well as to speed up repeat purchases at our website. www.ie.eossupplies.com is the data controller for the purpose of the Data Protection Act 1998 (the Act). The information we collect is always provided voluntarily by you and includes:

• Your name
• Your billing address
• Your delivery address
• Your contact details, including telephone and email information so that we or our delivery agents may contact you to make arrangements for delivery.

If you have purchased from the website or registered for our newsletter, Facebook and or Instagram, we may contact you with updates on our products, news, special offers etc. either by email, post or social media. You have the option to opt-out of receiving marketing communications from us. If you do not wish to continue to receive marketing from us you should opt-out by by clicking the "unsubscribe" link on the bottom of every email communication.

 Any information and data collected from you during the ordering/payment transaction will be used solely for the purpose of processing your order. We will never sell or disclose this information to a third party.

Security

Data you submit to our website is held on secure servers hosted by SHOPIFY. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your Personal Data.

Cookie Tracking Technology

The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties, including our site analytics partner, Google Analytics.

Legal

Sales on this website are governed by Irish law and you agree to submit any dispute to the exclusive jurisdiction of the Irish courts. All orders are subject to these terms and conditions, and no amendments will be accepted by us. Persons attempting fraudulent transactions will be prosecuted accordingly.

 Relevant legislation governing these Terms & Conditions is the Sales of Goods (Supply of Services) Act, 1980, the Consumer Information Act, 1978, the EU Directive on Distance Selling, SI 207 of 2001 and SI 68 of 2003, the Data Protection (Amendment) Act, 2003 and the Copyright & Related Act, 2000.

Modifications of Terms

We reserve the right to change the terms of use or policies regarding the use of the Website (including, in particular, those relating to price or availability) at any time.

Disclaimer

The information contained on the Essential Oil Supplies Ireland Limited website has been produced with the utmost of care and attention. However it is possible that this information may be incomplete, incorrect or may not be fully up to date. Use of any of the information contained within our site or associated product information is at the sole responsibility of the user. The images contained in this site are for the sole purposes of marketing and sales and are not for duplication or reuse outside of the website. Changes in prices of good, conditions and/or services are expressly reserved. We do connect with other companies and organisations and refer to websites and third parties but we do not share customer information. Essential Oil Supplies Ireland Limited accepts no responsibility for use of these sites and their information.

Please read these Terms & Conditions in conjunction with our Privacy & Security Policy, Delivery Charges, Shipping information and Returns, Lost or Late Packages information pages.

Should you have any questions or wish to contact us, please do so by emailing us at hello@eosupplies.ie. Please note our opening times are Monday-Friday 9-4.30pm.